In some cases, the unique identifier (member#) for a person can be cross-linked with another record. This may happen with your older identities in PCSchool where a teacher and a student may have been assigned the same # and when brought into identity later when this was introduced to the program, these two merged due to the same # being assigned in their respective student/staff tables.
To resolve this we need to assign a new member# to one of the identities.
IMPORTANT: should one of the identities be a STAFF always assign the new number to the other identity. Teachers/Staff should always retain their original member# as this has implications in the payroll module.
Cross-Linked identities are being identified as part of the Pre-Freedom conversion checks.
You must have access to the Utilities > Identity Management in the Scholastic module (Back Office) to reassign the member#:
The cross-linked identities have to be fixed one by one:
- select the first cross-linked identity as shown in the Pre-Freedom Check list
- tick which records should have a new member# assigned
- IMPORTANT: should one of the identities be a STAFF always assign the new number to the other identity. Teachers/Staff should always retain their original member#
- select 'Re-assign' to save the change
Repeat the process for each identity on the list.